We know this year has been incredibly challenging, and it’s particularly confusing at the moment. Will we be allowed out? Won’t we? If you have a booking with us, or are planning on booking with us, please see the answers to all* your COVID-19 questions below.
*If we’ve missed one or you have a different question please check our normal FAQs here.
I had tickets for a screening during lockdown, what do I need to do?
Sit tight, we’re currently working to reschedule all the cancelled shows. You’ll receive an email with your new date to attend soon.
What if my new date doesn’t suit?
Not to worry, we’ll work with you to find a date that does. We can’t wait to have you back in the cinema.
Are you completely closed?
Yes, following the government guidelines we are completely closed from now until the 3rd of December.
Are you opening on 2nd December or 3rd December?
Understandably a confusing one, we will open on the 3rd of December.
What happens to my December booking if the lockdown is extended?
Don’t panic, if lockdown is extended we’ll be in touch. Please have patience while we work through any rescheduling and know that we will get you back in, and will make sure the date suits.
My screening date is going to be shifted but I want to see my Christmas film before Christmas?
We hear you! We all need some festive cheer this year. Best thing to do is wait for your new date and follow the process if it doesn’t suit. If you want to guarantee a certain date, one option is snapping up tickets to that screening and coming to see us twice *wink*.
If I buy tickets for the future now and another lockdown is put in place, what happens?
If you buy tickets for the future we will get you in. If a new lockdown is announced, we’ll be in touch. Please have patience while we work through any rescheduling and know that we will get you back in and make sure the date suits.
I never got my confirmation email and now I’m worried because my date is cancelled?
First stop is a Spam folder check. Don’t worry, even if you didn’t receive your first email we will still reschedule you and you’ll receive a new confirmation. If you haven’t received this by 20 November please head to the contact page and fill out an enquiry form.
If London is in Tier 2 can different households attend on the same booking?
If we are in Tier 2 we will follow government guidance and you will only be able to attend the cinema with members of your own household and/or support bubble. If you have an existing booking for mixed households during a Tier 2 period, please contact us here. Please note London is currently in lockdown not Tier 2.
Does that mean you’re outdoors or indoors?
Our cinemas and experiences are indoors so all indoor COVID-19 restrictions apply. We do have outdoor seating to enjoy our street food and bars. You don’t need a movie ticket to visit us for some food and drink.
What COVID-19 safety measures are in place at Backyard Cinema?
We have been working closely with specialists and following government guidelines to ensure Capital Studios is safe for you. This includes reduced capacity and social distancing, temperature checks, ventilation and one way systems, increased cleaning and sanitising stations, and staff training. Find our full safety measures here.
Do I have to wear a facemask during the movie?
As per the current government guidelines, you will need to wear a face mask in the cinema unless you are eating or drinking. You will not be required to wear one in our bar or food areas though (when seated).
If you have any other questions please check out our FAQs.
Lastly, we’d just like to say a big thank you for your support and patience through this time. We’re a small team and appreciate all your love. We can’t wait to have you back in the cinema.