You can download your tickets directly to any device. If you have your booking reference to hand, you can insert it and your postcode here. If you do not have your booking reference number, then please email us on [email protected]
FOOD & DRINK
No external food or drink is permitted in our cinema. But not to worry - we have bars inside the cinema selling an amazing assortment of refreshments for you to enjoy throughout your movie. The bar will stay open for the duration of the film!
CAN I GET A REFUND? / SWAP MY TICKET?
Unfortunately, we do not offer refunds on any tickets but we do offer customers a 5 day ‘cooling off period’ from the date of purchase (not the event date), within which customers are able to exchange any ticket purchases, as long as the exchange is within the same theme. E.g. The Snow Kingdom/The Winter Night Garden, and we have availability.
Alternatively, you are able to pass your tickets to a friend or family member. If you do sell your tickets, you will not need to change the name on the tickets, please just ensure the attendee has a digital or physical copy.
WHAT TIME SHOULD I ARRIVE?
Please check your e-ticket for the recommended arrival time. Each event operates a different entry system so please check your ticket to ensure you arrive on time. If you arrive later than the last entry stated, we cannot guarantee you entry to the event or your seats may be changed.
If you have any access requirements please email our customer service team [email protected]. They will be able to assist you when making your booking, determining the best seats and reserving them for you if necessary. Please consult the specific event FAQ's for more detailed information.
CAN I BUY TICKETS FOR A FRIEND?
Of course you can - what a great gift! You are able to purchase the tickets in either your name or theirs, just as long as they have the e-ticket or physical copy.
WHAT HAPPENS IF IT RAINS?
Don't panic you will be sheltered from the great British Weather!