Snow Kingdom FAQs
Where do I get my tickets from?
All tickets need to be pre-purchased online at our website. The one you’re on now.
You just need to select which theme you’re interested in, the film of your choice and what ticket option is best for you.
Your e-ticket will then be emailed to you, keep this safe and bring it with you.
If you can’t find this, or need more assistance regarding the tickets you’ve purchased,
please contact our ticket provider directly: See Tickets 0844 854 1358 or www.seetickets.com/customerservice NB: ALL TICKETS MUST BE EXCHANGED AT THE BOX OFFICE ON ARRIVAL
WHERE IS THE CINEMA LOCATED?
Our Snow Kingdom cinema is located in Borough, South London,
as part of the Italian market – Mercato Metropolitano.
WHAT IS MERCATO METROPOLITANO?
Mercato Metropolitano is a 45,000 square foot market space offering
a mixture of Italian and London based artisan producers, including “the best pizza maker”
from Naples. Sustainability and social relationships are close to their heart, and their
approach draws on the basic principles of ‘small is beautiful and natural is good’.
WHAT ARE THE CLOSEST PUBLIC TRANSPORT LINKS?
It’s a 5 minute walk from either Borough or Elephant & Castle station.
WHAT TIME DOES THE CINEMA OPEN?
Please check your ticket for the specific info of your show.
You can find your ticket by searching for ‘Print At Home Order’ in your email inbox.
DOORS OPEN 90 MINUTES BEFORE THE ADVERTISED FILM TIME
LAST ENTRY IS 30 MINUTES BEFORE THE ADVERTISED FILM TIME
Please note that the seating is allocated by section. Please arrive early to avoid disappointment.
WHAT HAPPENS IF IT RAINS?
We are indoors and sheltered from the great British weather.
WHAT KIND OF SEATING WILL BE THERE?
Great big bean bag loungers will be available for everyone!
If you have any special requirements please make us aware in advance
so that we can ensure you have the best experience possible.
IS THE SEATING ALLOCATED?
Seating is not allocated, however it is split up into sections; Front, Back or Premium.
We will have staff on hand to ensure you get the best seats possible and trust us,
we have checked them all and they all have a great view.
Any groups over 8 should get in touch via e-mail beforehand to avoid disappointment of being able to sit together; firstname.lastname@example.org
WHAT’S THE DIFFERENCE BETWEEN PREMIUM AND STANDARD SEATING?
Premium are the best seats in the house, central to the action, and handpicked by the BYC team.
They’re a limited number too, so you’re guaranteed the best seats no matter when you arrive.
You also get a lovely cosy blanket to snuggle up under.
WHAT IS THE DIFFERENCE BETWEEN THE TICKETS?
We have packaged together the best bits of Backyard Cinema for you.
Our standard ticket is simply access to the brilliant movie.
The Winter Warmer ticket comes with your choice of a winter warmer drink: mulled wine or alcoholic hot chocolate.
The Date Night ticket comes with a bottle of fizz, popcorn, & blankets,
so you’re all set for the perfect evening out; this package is only sold as a pair of seats.
HOW DO I GET MY FOOD AND DRINK WHEN I GET THERE WITH THIS PREPAID TICKET?
There will be a Backyard Cinema Box office at the entrance, you need to exchange your online or mobile ticket there for your
Backyard Cinema ticket and (if purchased) your food and drink vouchers. The tokens can be exchanged at the bar inside the cinema.
NB: WE ARE UNABLE TO SWAP THESE ITEMS FOR OTHER PRODUCTS AT THE BAR
CAN I BRING MY KIDS WITH ME?
Sure, we love kids. You will need to check the rating of the film and they will require a ticket.
Obviously, they won’t be allowed to drink alcohol and our bar staff will be checking ID all night.
We love seeing kids watching old classics like The Goonies, or Back to the Future for the first time.
IS THERE DISABLED ACCESS?
We are pleased to say that yes there is disabled access.
It may also be easier if you are to get in touch with us before the show via e-mail,
and we can get some aisle seats reserved for you and staff can be on hand to help should you need it.
CAN I BRING MY OWN FOOD AND DRINK?
Afraid not, although you will be delighted to know we have a range of traditional cinema snacks
as well as a fully licensed bar selling beer, wine, cocktails and softs.
There is also a fantastic Italian street food market right outside the entrance, so you won’t need to bring a thing!
DOES THE BAR STAY OPEN? I GET THIRSTY…
I feel ya buddy, the bar will stay open throughout the performance.
CAN I COME BEFORE THE FILM BEGINS?
Hell yeah you can! The bar will be flowing, street food sizzling and music blasting.
There is so much going on in Mercato Metropolitano too, it’s well worth a wander so get down early.
I WILL NEED TO GET HOME AT SOME POINT, WHEN WILL IT ALL BE FINISHED BY?
The longest films we have on show will be finishing no later than 11pm, most of them much earlier.
Please check the run time of your film if you are concerned about getting a particular train home.
IS THERE A DRESS CODE?
As much as we would love to see you all in black tie, we have no enforced dress code.
CAN I SMOKE?
There is an allocated smoking area outside of the cinema in Mercato Metropolitano.
If you want to smoke you can pop outside, just keep hold of your ticket and you can freely come in and out as you please.
CAN I GET A REFUND?
I am afraid we do not offer refunds or exchanges on ticket purchases.
You are able to give your ticket to a friend to attend if you can no longer make it.