The Snow Kingdom FAQs
Where is the cinema located?
Backyard Cinema’s Christmas at the Snow Kingdom
13 Wandsworth Plain
What is Capital Studios?
Capital Studios is Backyard Cinema’s new permanent home. The iconic Capital Studios was built in the 60’s – it was a forgotten and untouched canvas waiting for re-imagination. Brace yourself to be swept up into the immersive Backyard Cinema adventure you know and love, amplified to intense new heights. Multi-sensory theme-changing cinema, live music, backyard drinks terrace, artisan pizza, captivating theatrics, exotic cocktail lounge, vegan street food, craft beer bar, and many more fantastical surprises yet to be revealed.
More information about Capital Studios and opening times can be found HERE.
Where can I get tickets?
All tickets need to be pre-purchased online through our website – the one you’re on now! Simply select the theme you’re interested in, choose your film and select which ticket option is best for you.
Your e-ticket(s) will be emailed to you within 24 hours of your purchase. Keep these safe and bring them with you. NB: All tickets must be exchanged at our Box Office upon arrival.
I still haven’t received my tickets!
Not to worry! If you have your booking reference number at hand, insert it into www.seetickets.com/customerservice
where you can download your tickets directly to any device.
Alternatively if you do not have your reference to hand please enter your email address in the forgotten details field within this link.
Or please contact our ticket provider directly:
0115 896 0062 / www.seetickets.com/customerservice
What are the closest public transport links?
We’re a 10 minute walk from Wandsworth Town station, which is served by South Western Railway and has direct connections with Waterloo, Vauxhall and Clapham Junction stations. Alternatively, you can take the District Line to East Putney station, from which we’re a 20 minute walk from, or a 10 minute bus journey; taking the number 337 or 37 from East Putney (Stop EA) to Armoury Way (Stop E).
What time does the cinema open?
Your ticket will contain the specific information for your show, and everything you will need for your visit;
DOORS OPEN 90 MINUTES BEFORE THE ADVERTISED FILM TIME
AIM TO ARRIVE 60 MINUTES BEFORE THE ADVERTISED FILM TIME
LAST ENTRY IS 30 MINUTES BEFORE THE ADVERTISED FILM TIME
Please note that seating is unallocated within your chosen section, and our team will show you to the best seats available when you arrive. The earlier you arrive, the more choice of seats you will have!
What do I do when I get to Capital Studios?
When you arrive at Capital Studios, please enter via the Main Reception (on 13 Wandsworth Plain) where you will be directed to our Cinema Box Office. Once you have received your Backyard Cinema passes, you will prepare to enter Christmas at the Snow Kingdom. Remember, we have lots of surprises up our sleeves, so don’t be late!
What happens if it rains?
No need to worry, the event is indoors and sheltered from the British elements, whether sunshine or rain. There is however an outdoor seating area available for smokers and those wishing to visit our onsite food traders.
What is the seating like?
Everyone will be seated on our signature giant bean bags! If you have any special requirements please make us aware in advance so that we can ensure you have the best experience possible. Please email [email protected]
Is the seating allocated?
Whilst you’re guaranteed to be sat in your chosen section – Stalls or Premium – seating is however unallocated within this. You will be shown to your seats by a member of staff upon arrival. These will then be reserved for you for the rest of your experience, so you can come and go as you like. The earlier you arrive, the more choice of seats you will have! Trust us, we have checked each seat and they all have a great view. Any groups over 8 or groups who have booked separately should get in touch via email beforehand to ensure they are able to sit together – [email protected]
What’s the difference between stalls and premium seating?
All of our seats are our signature giant beanbags. Premium seats are located throughout the centre of the cinema, and have a very comfy headrest. Stalls occupy the remainder of the cinema.
How do I redeem my pre-purchased food or drink?
You will be required to exchange your tickets, including those for pre-purchased food or drink, for Backyard Cinema Passes on arrival at our Box Office. You will then be given tokens in exchange for any pre-purchased food or drink; these can be exchanged at the Cinema bar. Please note that you may only redeem this token at the Cinema bar, and at no others on site, and we are unable to exchange or refund part or all of any pre-purchased food or drink items.
Can I bring my kids to this event?
Sure, we love kids! You will need to check the rating of the film and they will require a ticket. Obviously, they won’t be allowed to drink alcohol and our bar staff will be checking ID all night. We love seeing kids watching old classics like The Goonies, or Back to the Future for the first time. Please get in touch if you have any further questions – [email protected]
Is there disabled access?
Absolutely, Capital Studios is fully accessible. The venue has wheelchair accessible toilets, an accessible lift and a dedicated team on site who are available to assist throughout your visit. Additionally we offer carers tickets free of charge – when booking your chosen date, please select this ticket type on the main purchase page. Each Carers ticket will need to be purchased with at least one other full price ticket. When arriving on the day, we will ask to see a valid CEA or PIP letter as evidence of providing personal care – if you are unable to provide this, we may refuse you entry or ask you to pay the full admission price for that section.
Can I bring my own food and drink?
Afraid not, although you will be delighted to know we have a range of traditional cinema snacks on offer as well as a fully licensed bar selling beer, wine, cocktails and soft drinks.
Does the bar stay open during the film? I get thirsty…
I feel ya buddy, the bar will be open throughout the screening.
I need to get home at some point, when will it all be finished by?
The longest films we have scheduled finish no later than 11pm, but this will of course vary dependant on what you have elected to see! Please check the run time of your film (stated on the website) if you are concerned about your homebound journey.
Is there a dress code?
While dressing up as a character from the film is always welcomed (and encouraged!), there is no enforced dress code.
Can I smoke?
There is an allocated smoking area outside of the cinema. If you want to smoke you can pop outside – just make sure you keep hold of your ticket so you can come and go as you like.
Can I get a refund / Swap my ticket?
Unfortunately, we do not offer refunds on any tickets but we do offer customers a 5 day ‘cooling off period’ from the date of purchase (not the event date), within which customers are able to exchange any ticket purchases, as long as the exchange is within the same theme. E.g. The Snow Kingdom/The Winter Night Garden, and we have availability.
Alternatively, you are able to pass your tickets to a friend or family member. If you do sell your tickets, you will not need to change the name on the tickets, please just ensure the attendee has a digital or physical copy.
Please note, that owing to the limited run of the Snow Kingdom, we are currently only able to offer exchange for available seats within this season up to 30th January 2020.
Any other questions? Please contact [email protected]